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Shipping and Returns

Payment

  •  We accept Visa, MasterCard, American Express, Discover, PayPal
  •  We do NOT accept Money order, Cashier Check, Personal Checks or Company Checks. If we receive any Personal Checks or Company    Checks, they will be returned to sender
  •  We do NOT accept payment in cash


Billing Terms & Conditions


We verify all billing information provided by our customers. Please enter your billing information correctly; otherwise, your order may be delayed from processing. At times we may also be required to speak to the cardholder, please ensure that the correct telephone/ contact number is provided on the purchase. We reserve the right to cancel any order that is unable to be verified or processed.


Shipping Policy


Shipping Address and Handling Charges

LuxeAloure.com will NOT charge any customer with hidden fees on their order. All fees and charges will be calculated and displayed accordingly in the checkout page. In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping address. Your order may be delayed if the wrong shipping address is provided. At times we will need to contact the customer to provide or verify the shipping address; please then ensure your best contact number is provided on your invoice. Ultimately it is the customer’s responsibility to ensure that the correct and proper shipping address is provided on the order invoice; we are not responsible for any lost packages that are caused by an incorrect shipping address provided on the invoice. Please review the details of your order and inform us of any mistakes immediately to avoid any complications or delays with your order. Orders below $100 total will not be accepted and shipped.


Shipping Methods



Orders require 2-3 business days for processing (subject to conditions). Business days are justified as being Monday – Friday only.

Shipping Terms & Conditions
Orders are to be processed within approximately two business days, provided the items are in stock and there are no problems with the payment verification/shipping address. LuxeAloure.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be processed on the next business day (Monday) including Express shipment. In order to process your order smoothly, we strongly recommend for you to use the same address for both your shipping and billing address. Otherwise, your order could be subjected for verification and may be delayed. Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier.



Return policy

We accept returns only in the event of damage, defects, or an incorrect order received.

Return Procedure


Before returning the package back to us for any reason, please request for a Return Merchandise Authorization (RMA) number by submitting your request online here. In the request please include 1/ order number 2/ items requesting to be returned and 3/ reason for return. When you have received your RMA number, please write the number visibly on the outside of the shipping package.


Restocking


A restocking fee will be issued for all cancelled orders of regular stock items in an amount of 20%.


International Order Policy


We do not provide or cover destination country tax and duty charges if occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. LuxeAloure.com will NOT be responsible for any Custom tax/duties cost and fees.

To ensure proper delivery of your package, please make sure to enter the correct recipient’s full name and shipping address. We will not be responsible if delivery cannot be made due to incorrect shipping information.

If any of the following occurs:

  •  The customer refuses to accept the package
  •  No attempt is made in the country of destination to deliver the package
  •  No transit or delivery update

LuxeAloure.com reserves the right to abandon the package(s) and WILL NOT BE RESPONSIBLE for any refund or compensation. We do not accept any customer's own shipping method (Federal Express, DHL/Airborne, UPS or any other company) for any order. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier. If package is returned to us by the shipping carrier, we will follow our return policy accordingly (see above Return Policy).


Legal Information


General
This Website may include inaccuracies or typographical errors. LuxeAloure.com and the third parties that provide content on this site may make improvements and/or changes in the products, services, programs, and prices described in this Website at any time without notice. Changes are periodically made to the Website. These Terms represent the entire understanding relating to the use of the Website and prevail over any prior or contemporaneous, conflicting or additional, communications. LuxeAloure.com can revise these Terms at any time without notice by updating this posting.


Links to Third Party Sites
This Website may be linked to other websites which are not under the control of and are not maintained by LuxeAloure.com. LuxeAloure.com is not responsible for the content of those sites. LuxeAloure.com provides these links to you only as a convenience, and the inclusion of any link to such sites does not imply endorsement by LuxeAloure.com of those sites. LuxeAloure.com reserves the right to terminate any link or linking program at any time.


Trademarks / Logos / Images
LuxeAloure.com, the LuxeAloure.com logo, any original product images taken by LuxeAloure.com, and all LuxeAloure.com-based trademarks are trademarks or registered properties of LuxeAloure.com in the United States and other countries and are protected by law. Unauthorized use of LuxeAloure.com's Name, Images, Logos and Trademarks or unauthorized copy of contents from this web site without permission from LuxeAloure.com is in violation of U.S. and International copyright law.


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